{"id":59956,"date":"2025-04-14T11:31:13","date_gmt":"2025-04-14T09:31:13","guid":{"rendered":"https:\/\/www.inpro.de\/?p=59956"},"modified":"2026-04-19T23:39:24","modified_gmt":"2026-04-19T21:39:24","slug":"quick-win-ai-chatbots-in-production","status":"publish","type":"post","link":"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/","title":{"rendered":"Quick Win: AI-Chatbots in Production"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column ip_sp_header\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element awb-imageframe-style awb-imageframe-style-below awb-imageframe-style-1\" style=\"--awb-caption-title-font-family:&quot;AvenirNextLTPro-Demi&quot;;--awb-caption-title-font-weight:400;--awb-caption-title-font-style:normal;--awb-caption-title-size:var(--h1_typography-font-size);--awb-caption-title-transform:var(--h1_typography-text-transform);--awb-caption-title-line-height:var(--h1_typography-line-height);--awb-caption-title-letter-spacing:var(--h1_typography-letter-spacing);--awb-filter:saturate(86%) contrast(119%);--awb-filter-transition:filter 0.3s ease;--awb-filter-hover:saturate(86%) contrast(119%);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" class=\"image-magnify\" class=\"image-scroll\"><img decoding=\"async\" width=\"5824\" height=\"3264\" title=\"Mockup Chatbot\" src=\"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/Mockup-Chatbot-1-e1744717732416.png\" alt class=\"img-responsive wp-image-60198\"\/><\/span><div class=\"awb-imageframe-caption-container\"><div class=\"awb-imageframe-caption\"><h1 class=\"awb-imageframe-caption-title\">GenAI application for the shopfloor<\/h1><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column ip_3_infobox\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\"><p>As an innovation incubator, we pick up on disruptive technologies at an early stage and match them with value-adding use cases. We have used the potential of large language models and complementary methods to develop an AI chatbot to support store floor employees in the efficient handling of technical documentation and operating manuals.<\/p>\n<\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-2 fusion-columns-total-0 fusion-content-boxes-1 content-boxes-icon-on-top content-left\" style=\"--awb-title-color:#00aeef;--awb-hover-accent-color:var(--awb-color4);--awb-circle-hover-accent-color:var(--awb-color4);\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column ip_3_infobox\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-2 fusion-columns-total-0 fusion-content-boxes-2 content-boxes-icon-on-top content-left\" style=\"--awb-title-color:#00aeef;--awb-hover-accent-color:var(--awb-color4);--awb-circle-hover-accent-color:var(--awb-color4);\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-bottom:40px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\">Live in action: AI chatbot in production<\/h1><\/div><div class=\"fusion-video fusion-selfhosted-video\" style=\"max-width:100%;\"><div class=\"video-wrapper\"><video playsinline=\"true\" width=\"100%\" style=\"object-fit: cover;\" muted=\"true\" loop=\"true\" poster=\"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/Screenshot-2025-04-14-112749.png\" preload=\"auto\" controls=\"1\"><source src=\"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/4_Chatbot.mp4\" type=\"video\/mp4\">Sorry, your browser doesn&#039;t support embedded videos.<\/video><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-bottom:0px;--awb-margin-bottom:33px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column ip_3_infobox\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-2 fusion-columns-total-0 fusion-content-boxes-3 content-boxes-icon-on-top content-left\" style=\"--awb-title-color:#00aeef;--awb-hover-accent-color:var(--awb-color4);--awb-circle-hover-accent-color:var(--awb-color4);\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-bottom:40px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\">The advantages of the AI chatbot<\/h1><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-4 fusion-content-boxes-4 content-boxes-timeline-vertical content-left content-boxes-timeline-layout content-boxes-icon-with-title fusion-delayed-animation\" style=\"--awb-title-color:#00aeef;--awb-item-margin-bottom:0px;--awb-margin-bottom:0px;--awb-hover-accent-color:var(--awb-color4);--awb-circle-hover-accent-color:var(--awb-color4);--awb-item-margin-bottom:40px;\" data-animation-delay=\"350\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:var(--awb-custom_color_2);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-fade fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<h4 style=\"text-align: center;\">Expert knowledge at the touch of a button<\/h4>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-custom_color_2);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-fade fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<h4 style=\"text-align: center;\">Faster troubleshooting<\/h4>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-custom_color_2);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-fade fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<h4 style=\"text-align: center;\">More efficient communication<\/h4>\n<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-custom_color_2);\" class=\"fusion-column content-box-column content-box-column content-box-column-4 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-fade fusion-animated\" data-animationType=\"fadeIn\" data-animationDuration=\"0.25\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<h4 style=\"text-align: center;\">Upskilling of shopfloor employees<\/h4>\n<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-bottom:40px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\">The path to the company&#8217;s own AI chatbot<\/h1><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-2 fusion-columns-total-3 fusion-content-boxes-5 content-boxes-icon-with-title content-left ip_box ip_contentbox\" style=\"--awb-title-color:var(--awb-color4);--awb-hover-accent-color:var(--awb-color4);--awb-circle-hover-accent-color:var(--awb-color4);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:var(--awb-custom_color_2);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"border-color:var(--awb-color8);border-width:0px;background-color:var(--awb-color4);box-sizing:content-box;height:36px;width:36px;line-height:36px;border-radius:50%;font-size:18px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-question fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:24px;line-height:29px;\">The challenge<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\nThe technical implementation of an AI chatbot requires the development of an AI architecture in which LLMs, internal data and AI tools must be efficiently integrated and coordinated. In view of the increasing risk of cyberattacks on AI systems, comprehensive protection is essential. In addition, the underlying knowledge base must be usable in compliance with data protection regulations, while potential risks from AI-generated misinformation must be identified, minimized and actively managed.<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-custom_color_2);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"border-color:var(--awb-color8);border-width:0px;background-color:var(--awb-color4);box-sizing:content-box;height:36px;width:36px;line-height:36px;border-radius:50%;font-size:18px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-lightbulb fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:24px;line-height:29px;\">The implementation<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\nIn order to comply with data protection regulations and the necessary security precautions, the requirements of the EU AI Act must first be met. The appropriate LLM had to be identified for the technical AI infrastructure. An agent-based RAG approach was chosen to merge the internal data and the dialog-based capabilities of the LLMS. In order to reduce incorrect answers as much as possible, it is necessary to build a well-curated knowledge base enriched with metadata. The RAG approach is an efficient alternative to LLM fine tuning to identify relevant data for correct answers, with retrieval augmented fine tuning opening up new possibilities for domain-specific LLM applications.<\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-custom_color_2);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-6 col-md-6 col-sm-6 fusion-content-box-hover content-box-column-first-in-row content-box-column-last\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><div class=\"icon\"><i style=\"border-color:var(--awb-color8);border-width:0px;background-color:var(--awb-color4);box-sizing:content-box;height:36px;width:36px;line-height:36px;border-radius:50%;font-size:18px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-check fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:24px;line-height:29px;\">The result<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\nUsing the existing technologies and methodological measures, an AI chatbot was developed within a few months that can provide valid expert information in a two-way exchange with users. The \u201cbest-of-breed\u201d AI chatbot architecture can be flexibly scaled and enriched with additional information by connecting external databases. By independently accessing databases, agent-based AI enables interactive, cross-system knowledge processing. Although AI agents can only be used in production environments in a very controlled manner, they offer considerable added value when it comes to expanding the possible applications of AI and overcoming the limitations of RAG.<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-bottom:27px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-bottom:40px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\">How do AI agent architectures work?<\/h1><\/div><div class=\"fusion-image-element \" style=\"--awb-max-width:3000px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" class=\"image-magnify\" class=\"image-scroll\"><img decoding=\"async\" width=\"3588\" height=\"738\" title=\"3_eng_Success Story Chatbot\" src=\"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/3_eng_Success-Story-Chatbot-e1744802497547.png\" alt class=\"img-responsive wp-image-60249\" srcset=\"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/3_eng_Success-Story-Chatbot-e1744802497547-200x41.png 200w, https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/3_eng_Success-Story-Chatbot-e1744802497547-400x82.png 400w, https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/3_eng_Success-Story-Chatbot-e1744802497547-600x123.png 600w, https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/3_eng_Success-Story-Chatbot-e1744802497547-800x165.png 800w, https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/3_eng_Success-Story-Chatbot-e1744802497547-1200x247.png 1200w, https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/3_eng_Success-Story-Chatbot-e1744802497547.png 3588w\" sizes=\"(max-width: 640px) 100vw, 1200px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column ip_testimonials\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:46px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-bottom:40px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\">What our customers say<\/h1><\/div><div class=\"fusion-testimonials classic fusion-testimonials-1\" style=\"--awb-textcolor:var(--awb-color8);--awb-backgroundcolor:var(--awb-custom_color_2);\" data-random=\"0\" data-speed=\"0\"><div class=\"reviews\"><div class=\"review active-testimonial avatar-image\"><blockquote><q class=\"fusion-clearfix\">\n&#8220;Using a GenAI ChatBot in maintenance increases efficiency, reduces downtime and improves decision making. It provides instant access to troubleshooting guidance, predictive maintenance insights and real-time support so technicians can resolve issues faster. By automating routine queries and documentation, a GenAI ChatBot also frees up valuable human resources for a more streamlined and cost-efficient maintenance process. &#8220;<\/q><\/blockquote><div class=\"author\"><span class=\"testimonial-thumbnail\"><img decoding=\"async\" class=\"testimonial-image\" src=\"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/Screenshot-2025-04-13-165205.png\" width=\"156\" height=\"152\" style=\"--awb-border-radius:100px;\" \/><\/span><span class=\"company-name\"><strong>Jo\u00e3o Batata<\/strong>, <span>Technical Manager Body Business Area (AGFKT) | Volkswagen Auto Europa<\/span><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-10 fusion-flex-container has-pattern-background has-mask-background ip_blog nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\"><h1>Industrial AI use cases with business impact<\/h1>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-3 fusion-columns-total-3 fusion-content-boxes-6 content-boxes-icon-on-top content-left\" style=\"--awb-hover-accent-color:var(--awb-color4);--awb-circle-hover-accent-color:var(--awb-color4);\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:var(--awb-custom_color_2);\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon link-type-text content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"https:\/\/www.inpro.de\/en\/twino-2025\/\" target=\"_self\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" src=\"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-04-131039-e1738671264472.png\" width=\"1273\" height=\"652\" alt=\"\" \/><\/div><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:24px;line-height:29px;\">twino: Mobile assistance system on the store floor<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\nBringing engineering data and simulations to life &#8211; in virtual reality.<\/div><div class=\"fusion-clearfix\"><\/div><a class=\" fusion-read-more\" href=\"https:\/\/www.inpro.de\/en\/twino-2025\/\" target=\"_self\">+<\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-custom_color_2);\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon link-type-text content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"https:\/\/www.inpro.de\/en\/ai-checklist\/\" target=\"_self\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" src=\"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/01\/DE-Mockup.png\" width=\"260\" height=\"189.12\" alt=\"\" \/><\/div><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:24px;line-height:29px;\">AI checklist: Use cases with business impact<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">33 key factors for the successful introduction of AI.<\/div><div class=\"fusion-clearfix\"><\/div><a class=\" fusion-read-more\" href=\"https:\/\/www.inpro.de\/en\/ai-checklist\/\" target=\"_self\">+<\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:var(--awb-custom_color_2);\" class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-4 col-md-4 col-sm-4 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon link-type-text content-icon-wrapper-yes icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"https:\/\/www.inpro.de\/en\/4-zero-factory\/\" target=\"_self\"><div aria-hidden=\"true\" class=\"image\"><img decoding=\"async\" src=\"https:\/\/www.inpro.de\/wp-content\/uploads\/2024\/11\/4-zero-Factory-E-Books-neu.png\" width=\"320\" height=\"217.16\" alt=\"\" \/><\/div><h2 class=\"content-box-heading\" style=\"--h2_typography-font-size:24px;line-height:29px;\"> Our vision: 4-Zero-Factory <\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\nApplication of disruptive technologies for modern production.<\/div><div class=\"fusion-clearfix\"><\/div><a class=\" fusion-read-more\" href=\"https:\/\/www.inpro.de\/en\/4-zero-factory\/\" target=\"_self\">+<\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As an innovation incubator, we pick up on disruptive technologies at an early stage and match them with value-adding use cases. We have used the potential of large language models and complementary methods to develop an AI chatbot to support store floor employees in the efficient handling of technical documentation and operating manuals.<\/p>\n","protected":false},"author":5,"featured_media":60198,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[349,378,384],"tags":[],"class_list":["post-59956","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogbeitrag-oeffentlich-en","category-blogbeitrag-oeffentlich-en-2","category-datamodelling"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Quick Win: AI-Chatbots in Production - inpro<\/title>\n<meta name=\"description\" content=\"As an innovation incubator, we pick up on disruptive technologies at an early stage and match them with value-adding use cases. We have used the potential of large language models and complementary methods to develop an AI chatbot to support store floor employees in the efficient handling of technical documentation and operating manuals.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quick Win: AI-Chatbots in production\" \/>\n<meta property=\"og:description\" content=\"As an innovation incubator, we pick up on disruptive technologies at an early stage and match them with value-adding use cases. We have used the potential of large language models and complementary methods to develop an AI chatbot in close collaboration with Siemens, Accenture and Volkswagen to support store floor employees in the efficient handling of technical documentation and operating manuals.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/\" \/>\n<meta property=\"og:site_name\" content=\"inpro\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-14T09:31:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-19T21:39:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/Mockup-Chatbot-1-1024x574.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"574\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Milana Sarkissova\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Quick Win: AI-Chatbots in Production\" \/>\n<meta name=\"twitter:description\" content=\"As an innovation incubator, we pick up on disruptive technologies at an early stage and match them with value-adding use cases. We have used the potential of large language models and complementary methods to develop an AI chatbot in close collaboration with Siemens, Accenture and Volkswagen to support store floor employees in the efficient handling of technical documentation and operating manuals.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/Mockup-Chatbot-1-e1745324516963.png\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Milana Sarkissova\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"13 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/quick-win-ai-chatbots-in-production\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/quick-win-ai-chatbots-in-production\\\/\"},\"author\":{\"name\":\"Milana Sarkissova\",\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/#\\\/schema\\\/person\\\/c384af05beddb59285e91ce4e2d17003\"},\"headline\":\"Quick Win: AI-Chatbots in Production\",\"datePublished\":\"2025-04-14T09:31:13+00:00\",\"dateModified\":\"2026-04-19T21:39:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/quick-win-ai-chatbots-in-production\\\/\"},\"wordCount\":5839,\"publisher\":{\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/quick-win-ai-chatbots-in-production\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.inpro.de\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Mockup-Chatbot-1-e1745324516963.png\",\"articleSection\":[\"Blogbeitrag - \u00f6ffentlich\",\"Blogbeitrag - \u00f6ffentlich\",\"datamodelling\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/quick-win-ai-chatbots-in-production\\\/\",\"url\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/quick-win-ai-chatbots-in-production\\\/\",\"name\":\"Quick Win: AI-Chatbots in Production - inpro\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/quick-win-ai-chatbots-in-production\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/quick-win-ai-chatbots-in-production\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.inpro.de\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Mockup-Chatbot-1-e1745324516963.png\",\"datePublished\":\"2025-04-14T09:31:13+00:00\",\"dateModified\":\"2026-04-19T21:39:24+00:00\",\"description\":\"As an innovation incubator, we pick up on disruptive technologies at an early stage and match them with value-adding use cases. We have used the potential of large language models and complementary methods to develop an AI chatbot to support store floor employees in the efficient handling of technical documentation and operating manuals.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/quick-win-ai-chatbots-in-production\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.inpro.de\\\/en\\\/quick-win-ai-chatbots-in-production\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/quick-win-ai-chatbots-in-production\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.inpro.de\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Mockup-Chatbot-1-e1745324516963.png\",\"contentUrl\":\"https:\\\/\\\/www.inpro.de\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Mockup-Chatbot-1-e1745324516963.png\",\"width\":5824,\"height\":3264},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/quick-win-ai-chatbots-in-production\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Quick Win: AI-Chatbots in Production\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/\",\"name\":\"inpro\",\"description\":\"Wir bewegen, was dich bewegt. We move what moves you.\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/#organization\",\"name\":\"inpro Innovationsgesellschaft f\u00fcr fortgeschrittene Produktionssysteme in der Fahrzeugindustrie mbH\",\"url\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.inpro.de\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/inpro_Wort-Bildmarke.png\",\"contentUrl\":\"https:\\\/\\\/www.inpro.de\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/inpro_Wort-Bildmarke.png\",\"width\":16448,\"height\":7096,\"caption\":\"inpro Innovationsgesellschaft f\u00fcr fortgeschrittene Produktionssysteme in der Fahrzeugindustrie mbH\"},\"image\":{\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/de.linkedin.com\\\/company\\\/inpro-innovationsgesellschaft-f-r-fortgeschrittene-produktionssysteme-in-der-fahrzeugindustrie-mbh\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCTQB25gaqdeRCW5OZA5AthQ\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/#\\\/schema\\\/person\\\/c384af05beddb59285e91ce4e2d17003\",\"name\":\"Milana Sarkissova\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/50560ef7114859853ee69b3d50519e82999f0fa361caf4f4bb7ea529c3a47c75?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/50560ef7114859853ee69b3d50519e82999f0fa361caf4f4bb7ea529c3a47c75?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/50560ef7114859853ee69b3d50519e82999f0fa361caf4f4bb7ea529c3a47c75?s=96&d=mm&r=g\",\"caption\":\"Milana Sarkissova\"},\"url\":\"https:\\\/\\\/www.inpro.de\\\/en\\\/author\\\/sarkissova\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Quick Win: AI-Chatbots in Production - inpro","description":"As an innovation incubator, we pick up on disruptive technologies at an early stage and match them with value-adding use cases. We have used the potential of large language models and complementary methods to develop an AI chatbot to support store floor employees in the efficient handling of technical documentation and operating manuals.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/","og_locale":"en_US","og_type":"article","og_title":"Quick Win: AI-Chatbots in production","og_description":"As an innovation incubator, we pick up on disruptive technologies at an early stage and match them with value-adding use cases. We have used the potential of large language models and complementary methods to develop an AI chatbot in close collaboration with Siemens, Accenture and Volkswagen to support store floor employees in the efficient handling of technical documentation and operating manuals.","og_url":"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/","og_site_name":"inpro","article_published_time":"2025-04-14T09:31:13+00:00","article_modified_time":"2026-04-19T21:39:24+00:00","og_image":[{"width":1024,"height":574,"url":"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/Mockup-Chatbot-1-1024x574.png","type":"image\/png"}],"author":"Milana Sarkissova","twitter_card":"summary_large_image","twitter_title":"Quick Win: AI-Chatbots in Production","twitter_description":"As an innovation incubator, we pick up on disruptive technologies at an early stage and match them with value-adding use cases. We have used the potential of large language models and complementary methods to develop an AI chatbot in close collaboration with Siemens, Accenture and Volkswagen to support store floor employees in the efficient handling of technical documentation and operating manuals.","twitter_image":"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/Mockup-Chatbot-1-e1745324516963.png","twitter_misc":{"Written by":"Milana Sarkissova","Est. reading time":"13 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/#article","isPartOf":{"@id":"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/"},"author":{"name":"Milana Sarkissova","@id":"https:\/\/www.inpro.de\/en\/#\/schema\/person\/c384af05beddb59285e91ce4e2d17003"},"headline":"Quick Win: AI-Chatbots in Production","datePublished":"2025-04-14T09:31:13+00:00","dateModified":"2026-04-19T21:39:24+00:00","mainEntityOfPage":{"@id":"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/"},"wordCount":5839,"publisher":{"@id":"https:\/\/www.inpro.de\/en\/#organization"},"image":{"@id":"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/#primaryimage"},"thumbnailUrl":"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/Mockup-Chatbot-1-e1745324516963.png","articleSection":["Blogbeitrag - \u00f6ffentlich","Blogbeitrag - \u00f6ffentlich","datamodelling"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/","url":"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/","name":"Quick Win: AI-Chatbots in Production - inpro","isPartOf":{"@id":"https:\/\/www.inpro.de\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/#primaryimage"},"image":{"@id":"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/#primaryimage"},"thumbnailUrl":"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/Mockup-Chatbot-1-e1745324516963.png","datePublished":"2025-04-14T09:31:13+00:00","dateModified":"2026-04-19T21:39:24+00:00","description":"As an innovation incubator, we pick up on disruptive technologies at an early stage and match them with value-adding use cases. We have used the potential of large language models and complementary methods to develop an AI chatbot to support store floor employees in the efficient handling of technical documentation and operating manuals.","breadcrumb":{"@id":"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/#primaryimage","url":"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/Mockup-Chatbot-1-e1745324516963.png","contentUrl":"https:\/\/www.inpro.de\/wp-content\/uploads\/2025\/04\/Mockup-Chatbot-1-e1745324516963.png","width":5824,"height":3264},{"@type":"BreadcrumbList","@id":"https:\/\/www.inpro.de\/en\/quick-win-ai-chatbots-in-production\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/www.inpro.de\/en\/"},{"@type":"ListItem","position":2,"name":"Quick Win: AI-Chatbots in Production"}]},{"@type":"WebSite","@id":"https:\/\/www.inpro.de\/en\/#website","url":"https:\/\/www.inpro.de\/en\/","name":"inpro","description":"Wir bewegen, was dich bewegt. We move what moves you.","publisher":{"@id":"https:\/\/www.inpro.de\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.inpro.de\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.inpro.de\/en\/#organization","name":"inpro Innovationsgesellschaft f\u00fcr fortgeschrittene Produktionssysteme in der Fahrzeugindustrie mbH","url":"https:\/\/www.inpro.de\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.inpro.de\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.inpro.de\/wp-content\/uploads\/2023\/12\/inpro_Wort-Bildmarke.png","contentUrl":"https:\/\/www.inpro.de\/wp-content\/uploads\/2023\/12\/inpro_Wort-Bildmarke.png","width":16448,"height":7096,"caption":"inpro Innovationsgesellschaft f\u00fcr fortgeschrittene Produktionssysteme in der Fahrzeugindustrie mbH"},"image":{"@id":"https:\/\/www.inpro.de\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/de.linkedin.com\/company\/inpro-innovationsgesellschaft-f-r-fortgeschrittene-produktionssysteme-in-der-fahrzeugindustrie-mbh","https:\/\/www.youtube.com\/channel\/UCTQB25gaqdeRCW5OZA5AthQ"]},{"@type":"Person","@id":"https:\/\/www.inpro.de\/en\/#\/schema\/person\/c384af05beddb59285e91ce4e2d17003","name":"Milana Sarkissova","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/50560ef7114859853ee69b3d50519e82999f0fa361caf4f4bb7ea529c3a47c75?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/50560ef7114859853ee69b3d50519e82999f0fa361caf4f4bb7ea529c3a47c75?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/50560ef7114859853ee69b3d50519e82999f0fa361caf4f4bb7ea529c3a47c75?s=96&d=mm&r=g","caption":"Milana Sarkissova"},"url":"https:\/\/www.inpro.de\/en\/author\/sarkissova\/"}]}},"_links":{"self":[{"href":"https:\/\/www.inpro.de\/en\/wp-json\/wp\/v2\/posts\/59956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.inpro.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.inpro.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.inpro.de\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.inpro.de\/en\/wp-json\/wp\/v2\/comments?post=59956"}],"version-history":[{"count":29,"href":"https:\/\/www.inpro.de\/en\/wp-json\/wp\/v2\/posts\/59956\/revisions"}],"predecessor-version":[{"id":96414,"href":"https:\/\/www.inpro.de\/en\/wp-json\/wp\/v2\/posts\/59956\/revisions\/96414"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.inpro.de\/en\/wp-json\/wp\/v2\/media\/60198"}],"wp:attachment":[{"href":"https:\/\/www.inpro.de\/en\/wp-json\/wp\/v2\/media?parent=59956"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.inpro.de\/en\/wp-json\/wp\/v2\/categories?post=59956"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.inpro.de\/en\/wp-json\/wp\/v2\/tags?post=59956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}